Dear, thank you for your evaluation! Your support and recognition is our driving force, we will continue to work hard to provide you with better service. Looking forward to your visit again!

Dear, hello! Thank you very much for taking the time to provide us with feedback. We greatly value your shopping experience.We deeply apologize for the inconvenience caused by this issue. After verification, this issue occurred due to an unexpected situation during UPS' transportation (UPS placed the goods on the lane during heavy rain, causing the cardboard box to get wet). Although the logistics process is not directly under our control, we have already contacted UPS to urge them to improve their service and prevent similar issues from happening again.We understand your disappointment and are willing to do our best to help you solve the problem. If you have any further needs or questions, please feel free to contact our customer service team. We will be happy to assist you.Thank you again for your understanding and support. Your satisfaction is our motivation to keep improving. Looking forward to continuing to provide you with high-quality products and services in the future!